Hello, I utilized existing contrib condition OwnerChange (I suggest to move it into rt-addons/Conditions) not for only notifing on 'Give', but also on 'Steal'. There wasn't any action for old owner notifycation so I've done the one (see the attachment). Example scrips: OnOwnerChange NotifyOwnerAsComment with template Give OnOwnerChange NotifyOldOwner with template Steal Example Templates: --Give: Request #{$Ticket->id} has been given to you on {$Transaction->CreatedAsString} by {$Transaction->CreatorObj->RealName}. Ticket id} > --Steal: Request #{$Ticket->id} has been stollen from you on {$Transaction->CreatedAsString} by {$Transaction->CreatorObj->RealName}. Ticket id} > -- I am sure it is not briliant code but I could be a good kick-off for other contrib rt-users. Greets Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly@civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-